We recommend keeping the bracelet away from water, sweat, perfume, lotions and chemicals. Prolonged exposure may fade the cord, tarnish metal parts or damage natural stones.

Store it in a dry, cool place when not wearing. Gently wipe stones with a soft dry cloth. Do not use harsh cleaners. Keep away from direct sunlight for long periods.

Please contact our support team within 48 hours after delivery, attach photos of the package and item. We will help solve the problem quickly.

Standard shipping typically takes 7–15 business days after dispatch. Express shipping arrives in 3–7 business days. Delivery times are estimates and may be delayed due to customs, weather or peak holiday seasons.

Once your order ships, we will email you a tracking number and tracking link. You can monitor your package status directly on our website or the carrier’s official site.

Shipping cost is calculated at checkout, based on your destination and total weight of items. We offer free standard shipping for orders over  $49.9

Please contact us with your order number and photos within 7 days of delivery. We will review your case and arrange a replacement or refund per our Return & Refund Policy.