Contact information
Contact Us
Thank you for visiting TaoStone. We are here to assist you with your questions about our natural crystals, orders, shipping, returns, and product information.
How to Reach Us
Email: hello@taostone.store
Response time: Within 24–48 business hours (Monday to Friday, excluding holidays)
What Information to Include
To help us reply faster, please include:
- Your full name
- Order number (if you have an existing order)
- Detailed description of your question or issue
- Photos (if your inquiry relates to damaged items, wrong products)
Inquiry Types
✅ Order & Shipping Tracking ✅ Return, Refund & Exchange Requests ✅ Product questions about crystal stones, sizes and properties ✅ Wholesale / Bulk cooperation ✅ Website, privacy and legal questions ✅ Feedback & suggestions
Please note: We do not provide medical, psychological or spiritual healing advice. All crystal products are sold for decorative and cultural purposes only.