Refund policy

TaoStone Return & Refund Policy

Effective Date: October 07, 2026

This Return & Refund Policy governs all orders placed on taostone.store. By purchasing from TaoStone, you agree to the terms outlined below.

1. Return Window

You have 30 calendar days from the date you receive your package to submit a return request. After this 30-day period, we cannot approve returns, exchanges or refunds.

2. Return Eligibility

To qualify for return:

  • Items must be unused, unaltered, and in the original condition you received them.
  • All original packaging, tags, and accessories must be included.
  • You must provide your order number and photos of the item when submitting your return request.

Important Crystal Note: Natural crystals and minerals have inherent variations, including unique veining, inclusions, minor cracks, color and size differences. These are natural features of raw stone and are NOT product defects. Returns will not be accepted solely because you dislike these natural characteristics.

3. Non-Returnable Items (Final Sale)

The following items cannot be returned or refunded:

  • Custom, personalized, engraved or made-to-order products
  • Items damaged by improper use, neglect, drops, or post-delivery accidents
  • Clearance / sale discounted items
  • Gift cards

4. Return Shipping & Fees

  • Change of mind / personal preference returns: Buyer is responsible for all return shipping charges. Original outbound shipping fees are non-refundable, even if your order qualified for free shipping. A small restocking fee may apply.
  • Our error / damaged in transit / wrong item: If your product arrives broken, defective, or you received the incorrect item, please contact us within 7 days of delivery with clear photos of the package and damaged goods. We will cover the shipping cost for replacement or refund.

We strongly recommend using tracked and insured shipping for returns. TaoStone is not liable for lost or damaged return parcels during transit back to us.

5. Refund Process

  1. Email hello@taostone.store to open a return request. Unauthorized returns sent without prior approval will not be processed.
  2. Once we receive and inspect your returned item, we will email you to approve or reject your refund.
  3. Approved refunds will be issued back to your original payment method. Please allow 7–10 business days for your bank or payment provider to process and show the refund in your account.

6. Exchanges

We offer exchanges only for damaged, defective, or incorrectly shipped items. If you wish to exchange an item, please contact our support team to check stock availability. Exchanges are subject to inventory.

7. Order Cancellation

You may cancel your order only before it is shipped. Once your package has been dispatched, cancellation is no longer available, and you will need to follow our return procedure after receiving the goods.

8. Policy Updates

TaoStone reserves the right to modify this Return & Refund Policy at any time. Changes will take effect once published on this page. Your continued purchase after updates means you accept the revised terms.

9. Contact

Questions about returns or refunds? Email us at hello@taostone.store