TaoStone Shipping Policy

Effective Date: October 07, 2026

This Shipping Policy applies to all orders placed on taostone.store. By placing an order, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Processing time includes quality inspection, stone selection, packaging, and carrier handover. Orders placed on weekends or public holidays will start processing on the next business day. Once your package is dispatched, you will receive a shipping confirmation email with tracking information.

2. Shipping Options & Estimated Delivery Times

Delivery estimates are approximate only and not guaranteed. Delays may occur due to carrier congestion, weather, customs, or other circumstances outside our control.

Domestic Shipping (United States)

• Standard Shipping: 7–15 business days after dispatch
• Expedited Shipping: 3–7 business days after dispatch (additional fee applies)

International Shipping

We ship to selected countries worldwide. International orders typically take 7–15 business days after dispatch, depending on customs clearance and local postal services.

Important for International Buyers: Import duties, taxes, and customs fees are the responsibility of the buyer. These charges are collected upon delivery by your local customs authority. TaoStone cannot predict or control customs fees, and we do not reimburse customs charges.

3. Shipping Rates & Free Shipping

Shipping fees are calculated at checkout based on destination, package weight, and shipping method. Free shipping is available for orders over the threshold shown at checkout. Free shipping applies only to standard domestic shipping. If you choose expedited shipping, any upgrade cost will be charged to you.

4. Tracking

Once your order ships, a tracking number will be sent to your registered email. Tracking updates may take up to 48 hours to appear on the carrier’s website. If tracking has not updated for more than 5 business days, please contact our support team at hello@taostone.store.

5. Lost, Stolen or Damaged Packages

• Lost / Stolen Parcels: TaoStone confirms delivery only when the carrier marks the package as delivered. If tracking shows delivered but you have not received your parcel, please first check with neighbors, building management, or your local post office. Contact us within 7 days of the marked delivery date so we can file an investigation with the carrier. Carrier investigations can take 2–4 weeks.
• Damaged upon arrival: Please email us within 7 days of delivery with clear photos of the outer packaging and damaged crystal/items. We will review your claim and arrange replacement or refund per our Return & Refund Policy.

Crystal products are fragile. We pack all stones with protective packaging, but breakage during transit can occasionally happen.

6. Address Changes

Please double-check your shipping address before checkout. If your order has not yet shipped, we can update your shipping address upon request. Once the package has been handed over to the carrier, address modifications are no longer possible. Any redirection fees will be borne by the buyer.

7. Shipping Restrictions

We reserve the right to suspend shipping to certain countries or regions due to carrier restrictions, import bans, or legal limitations. P.O. Boxes may not be supported for expedited shipping.

8. Holidays & Peak Season Delays

During major holidays, sales events, or high-volume seasons, processing and delivery times may be extended. We will post notices on our website if extended delays are expected.

9. Policy Updates

TaoStone reserves the right to revise this Shipping Policy at any time. Updated terms will be published on this page. Your continued purchase after publication means you accept the revised policy.

10. Contact Us

For any shipping-related questions, please email: hello@taostone.store